As a service- oriented company, Weiken.com created a We Care department as to significantly deal with cases such as before and after sales service.
- To have all customer’s concern address at all times.
- To encourage valuable feedback for improvement.
- To maintain and build good relationship with customers at all times.
- To ensure proper closure for all case brought up by customers.
- To keep in tune with the wants and needs for our customers.
- To react on time and providing alternative solution efficiently when problem arises.
- To handle all cases on behalf of customer from technical support pertaining to renovation issue that involve authorities ie. HDB, BCA, Town council and commercial management.
- To attend to all kinds of feedback without bias at all times.
- To carry out routine inspection during renovation / project in progress.
- To attend dispute mediation held by Case-Trust or RADAC organization.
- To apply and submit all claims when necessary through court order under legal procedure.