Question 1

Where are Weiken’s showrooms located?

Accepted Answer

We currently have two showrooms in Singapore: Showroom @ Tradehub 21 at 18 Boon Lay Way, #01-134, Singapore 609966. Showroom @ CT Hub 2 at 114 Lavender Street, #10-92, Singapore 338729. Feel free to visit us during our operating hours or contact us to schedule an appointment with our design consultants.

Question 2

What services does Weiken offer?

Accepted Answer

Weiken provides comprehensive, end-to-end interior design and renovation services in Singapore. Our scope of work covers design consultation, space planning, project management, and complete renovation for both residential and commercial properties. Every project is thoughtfully customised to suit your lifestyle, preferences, and functional needs, ensuring a final outcome that is both practical and visually inspiring.

Question 3

How experienced and qualified are your designers?

Accepted Answer

All of Weiken’s interior designers are carefully selected from among the most talented professionals in Singapore. Upon joining Weiken, every designer undergoes in-depth in-house training conducted by our senior design experts. This includes both creative and technical modules to ensure they meet our standards of excellence. Our training programmes are continuously updated to stay aligned with the latest trends and industry developments.

Question 4

Is Weiken CaseTrust -accredited and HDB-approved?

Accepted Answer

Yes, Weiken is both CaseTrust-accredited and HDB-licensed, which means we adhere to industry standards and provide protection and peace of mind for homeowners.

Question 5

How can I request a free, no-obligation quotation?

Accepted Answer

Simply visit our Contact page (at https://www.weiken.com/contact/) and submit your details. One of our interior designers will get in touch with you within 24 hours to provide assistance and schedule a consultation.

Question 6

What should I prepare for the appointment, and what can I expect during the discussion?

Accepted Answer

Please bring along your floor plan and any brief information about your needs or preferences. Our friendly interior designers will guide you through the discussion, provide space planning ideas, and offer a detailed, no-obligation quotation tailored to your project.

Question 7

Do you offer in-house instalment plans?

Accepted Answer

At the moment, we do not offer in-house instalment plans

Question 8

What is your payment structure like?

Accepted Answer

Our standard payment scheme is as follows: 1st Payment (Deposit): 10%; 2nd Payment (Before work commencement): 45%; 3rd Payment (Before carpentry measurement): 40%; 4th Payment (Upon project handover): 5%. This structure ensures transparency and aligns with key project milestones.

Question 9

How long is the warranty period?

Accepted Answer

Weiken offers a 2-year workmanship warranty on all design and renovation works. This reflects our commitment to quality and long-term client satisfaction.

Question 10

How do I submit a warranty claim?

Accepted Answer

For warranty-related matters, please contact the interior designer in charge of your project directly. For other issues or additional assistance, you may also reach out to our WeCare Department at: wecare@weiken.com.sg

Question 11

Where can I view Weiken’s past projects?

Accepted Answer

You can browse through our portfolio of completed works here: https://www.weiken.com/portfolio/

Question 12

I haven’t received my keys yet. Should I contact Weiken now?

Accepted Answer

Yes, absolutely. We encourage homeowners to reach out to us up to 6 months before key collection. This allows us to prepare an accurate quotation and design proposal, while keeping pricing relevant to the actual renovation timeline.

His response was very swift whenever we have any queries

His response was very swift whenever we have any queries